The HR admin headaches were very concrete. The things that were "doing their head in":
10 spreadsheets at once
HR had up to ten spreadsheets open at the same time — each covering a different aspect of HR administration.
Scattered storage
Some files on a local drive, others on the server, still others in SharePoint. Who knew where to find what?
Attendance tracked in Outlook
Scheduling through a shared calendar and Excel. Unclear who was where and when, approvals done manually.